The Cellar » 5pm downtime, not even started at 6:45

Flint · 3/31/2022 8:54 pm

Field engineer didn't know what he was here to do, the contact number for the vendor was a bad number. Me and my boss, our sys admin and his boss, and the FE standing around trying to get someone on the phone. I wanted to pull the plug at 6pm but they brought up a conference line and got someone on the vendor's side to work on it. Should have all been arranged in advance. 6:50 the system is finally down. For a 3-hour window starting at 5pm.

Flint · 3/31/2022 10:42 pm

8:40, hardware is installed. Literally just sitting here... . . .

Flint · 3/31/2022 11:29 pm

9:30 the vendor can't contact the servers.

Flint · 3/31/2022 11:30 pm

4.5 hours into the 3-hour window that started at 5pm

Flint · 4/01/2022 12:28 am

10:30 they're calling to wake a guy up

Flint · 4/01/2022 1:25 am

11:25, welp let's try putting the old motherboard back in

Flint · 4/01/2022 2:13 am

but wait what's this daughter board under two other daughter boards?
a storage controller--maybe that's why it's saying ALL FOUR hard drives failed simultaneously?

Flint · 4/01/2022 2:25 am

7.5 hours into a 3-hour window

griff · 4/01/2022 6:59 am

ouch

glatt · 4/01/2022 7:13 am

Sounds like job security. Unless you somehow get blamed.

footfootfoot · 4/01/2022 1:19 pm

"Computer problem" is redundant.

glatt · 4/01/2022 5:09 pm

I think it's possible computers have made working worse than it used to be. Sure, we're more "productive", but people expect us to be more productive and discount our prices accordingly. Meanwhile, I get an average of 130 emails a day that need attention. My job is basically to read email and respond. On Wednesday, it was busy and I broke 180 emails in a day. These are emails that need attention. Not spam to be deleted. It's ridiculous.

I need to retire.

BigV · 4/01/2022 7:32 pm

this is why we have maintenance contracts and SLAs

also, sry about ur daughter(board)

also, a ticketing system? more help? 180/day is too many, which you clearly know. dayum.

monster · 4/01/2022 8:23 pm

I am so glad I saw the light and bailed on an IT career after I graduated

monster · 4/01/2022 8:27 pm

My dream as an 12yo Brit was to live in New York City and be a computer programmer.

xoxoxoBruce · 4/03/2022 4:17 pm

Why did you lose key people, retire, die, offered more money elsewhere?

griff · 4/04/2022 6:22 am

Right there with you. Too much driving for very little money make Griff a dull boy. We are leaning hard into retirement right now which is maybe not the best attitude.

glatt · 4/05/2022 7:16 am

griff wrote:
We are leaning hard into retirement right now which is maybe not the best attitude.

I keep reading about the "Rule of 55" for 401k plans, and it's not a good idea to be doing that. Keep looking down and moving forward. One foot in front of the other.

griff · 4/05/2022 5:27 pm

Yeah we're going to grind it out to at least 59.5.

xoxoxoBruce · 4/10/2022 5:36 pm

Undertoad wrote:
....so the alternative is just to hate life for a while.

In 50 years of working for a living there were damn few days I looked forward to going to work.
Some days I hated / dreaded going, but mostly ambivalent acceptance, one foot in front of the other to fund my addiction to food and warmth.

Hard to remember, "This too shall pass" applies to good as well as bad times.,